Returns & Exchanges

At Omaze UK, we want you to be completely satisfied with your fashion finds, which is why we offer a 30-day window for easy returns and exchanges on all unworn items. Simply ensure your garments have original tags attached to qualify for a full refund to your original payment method.

Return Process

• 1.
  Initiate Your Request

  Visit our online returns portal and enter your order number and postcode to select the items you wish to send back.

• 2.
  Prepare Your Package

  Securely pack your items in their original packaging, ensuring all labels and tags remain intact to avoid processing delays.

• 3.
  Ship It Back

  Print your prepaid shipping label from the portal, attach it to your parcel, and drop it off at any authorized UK courier point.

• 4.
  Receive Your Refund

  Once our warehouse team inspects your return, we will process your refund or exchange confirmation within 5 to 7 business days.